Yeah, user since 2017 and 7 years as a VIP, for one of the best trackers out there .. but to find this email this morning, with a 100% increase from 30 to 60, is a hurtful slap in the face. Genuinely.
I don’t really expect any reply in here from the team, at all .. I hate to say it, honestly, but I don’t think any of you care. Not one of the “reasons” for the increase is a user problem, it’s a platform problem and you’ve just thought, ahh well lets take the mickey, double the price, annoy every single VIP member, backtrack on previous promises and they’ll all pay. Well, clearly from the replies here (341 and counting), I can’t see one, not one, where someone is in support of it - everyone is cancelling, so if that is your ultimate goal, to close down, just be honest. You realise that with this decision, you are going to kill the product here right?
You have users who have supported the site and service for everyone else to use and to grow (as a primary reason) for years. I’d love to see the calculation used on this to say doubling the price is the right thing to do when you are causing people to cancel within hours of having the email - that’s some feat. I would have paid 40, from my 30 currently, but 60 .. is a lot.
What is worse, is that your previous announcement that ‘grandfather’ plans will remain, only months ago - now turns out to be a bare-faced utter lie (said at the time to probably placate the anger and bad feeling around free users having service cutbacks). This smarts the most to me.
There’s been a lot of changes and bad feeling on certain things that have happened in the past year, some were back-tracked on after seeing sense - others, like the reduction in service to free users, not. That riled a lot of customers, forcing free to become 30 VIPs, to then increase them to 60, in that time, again, not a good look.
If any VIP is happy having their price hiked from 30 to. 60, or even worse, 15 to 30 and then then to 60 the following year, are happy about it (for all the ‘features’ you ‘may’ get above the ones no-one uses) I’d love to see their reply.
But more importantly, the silence from Trakt Team here is .. deafening - and shows the utter, sheer contempt for it’s VIP user base. I’ve always been diplomatic, always supported and defended some of the previous decisions, but this one, is lost on me.
Today is a sad day, and feel that from reading all the previous comments.