💬 New Trakt Feedback

So we have plenty of feedback already, I wonder if and what the Trakt team learned from it.

Logically they won’t give up on Lite but somehow I also doubt that they have the intention to move even one iota away from their already established internal roadmap.

This whole affair is a typical “we just know it better than our own customers what they really want/need” story, after all.

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My previous comment is demonstrated in this screen shot. Dates are listed against epidides. Why is that floating calendar in the top left considered necessary? It’s a dynamic calendar taking screen real estate unnecessarily

I don’t get on this forum a lot, because I’m usually watching TV or movies and utilizing my Trakt account, but in the last day since this announcement, I have seen many complaints about requests for fixes that have gone ignored and unfixed. You keep saying that you listen and hear what’s being said, but no actions are being taken, all you have done is create an unwanted unused part of the site that you now want to force everyone in to using. Talk is cheap, and actions are what people want to see. So hear us now, we don’t want Trakt Lite, we will not be using Trakt Lite. Fix what needs fixing that people have been asking for and take care of your long standing customers. We came to this site for a unique service and experience, and we stayed because we liked the look and feel, and we will leave if we are not being heard, and actions are not being taken.

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Simple question: where is History in the new version? :thinking:

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Click on your avatar, “recently watched” leads to a barebone history then.

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Trakt has never been that good for discovering new content, unless it is just looking at what is trending.

Manually, using the iOS app on my iPad.

Have never bothered with this.

Sorry, it’s not for me to spend hours of my time trying to give you feedback on something that is barely fit for alpha, letalone beta, when you have an excellent website that I was instantly drawn to the moment that I saw it a few years ago. My advice is to abandon it, spend more time maintaining the so called ‘classic’ website, and the money that you can save could be used to reduce the cost of the overpriced subscriptions.

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On the lists page, the number of media items is missing from each list. Will you be reinstating this information soon?

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This better be a joke!

The Trakt Lite UI is utter crap and most of us don’t want it.

Can you question your choices and ask what your members want, maybe?

I’m VIP for 13 years and all the choices you are making since couple years are stupid. Stop it and review your way of working.

If the actual trakt UI disappears or is put in maintenance mode, that’s the end of trakt. I said it here.

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It looks like it was designed by someone completely new to UX design that has no idea who the core user base is or how they use the site. It feels cheap and tacky, and looks like a knock-off pirate streaming site.

For several months I’ve considered building my own UI for tracking stuff I enjoy (even started working on designs for it), and unfortunately Lite becoming the default would give me the push to finally start working on it and move away from Trakt, because Lite is not an experience I enjoy looking at. I stuck by Trakt with the price increases because I find it genuinely useful, but the new UI is not useful or enjoyable for me.

With all due respect, I can’t see how this is a logical direction to take the product, and I don’t think this would be happening if Justin still controlled Trakt. It also feels like you’re forcing a mobile UI on a desktop layout with all the horizontal stuff.

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Wait oh my god this is so true!

I swallowed the price increase. I think the new design is ugly and cumbersome. But the biggest issue is the functionality. All the things I use the most and like are gone or weakened.

My history page is now just a big mass of screenshots, not separated by day. No sorting, grouping, or filtering available. And screenshots instead of posters makes no sense, I can tell at a glance what I watched when I see the posters.

And why in Trakt Lite are the ratings out of 5 with no half stars? I checked a movie I rated 7, and now it shows as 4/5 in Trakt Lite.

I love that I have scrobblers that work with Trakt, I love the deep tracking system. But I also use the API a lot and download my data watches and do some of my own analysis with it.

My VIP is up in July, so we’ll see what it looks like by then. If Trakt Lite becomes the only way to use Trakt and it doesn’t have the full functionality of the current website, I am gone. And if Trakt tries to force me to use 5 stars without 1/2 star ratings, that’s a hard out for me. I’m not going to dumb down my ratings when I have years of data using the 10-star system, just because some UX designer thought 10 stars took up too much space in the new redesign.

What worries me is that you keep saying you’re working on Lite to improve functionality, etc. But you made the announcement that the new Trakt is Trakt Lite when Trakt Lite is in this state? I don’t have much confidence you’ll follow through on making Lite useful, or that you’ll keep the current “old” design around for very long.

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On the home page, scroll down to current actvity and click it, it will bring up the history page. Not separated by days, no filters or sorting etc. All just jumbled together, and it doesn’t even use posters, it uses screen shots or promo pics. Also doesn’t show you what you rated it.

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I love how they put there today, yesterday, monday, last tuesday to show when the media was watched. no dates, no separaters, nothing. Just a long jumbled line. Jesus this is either very lazy or very inept.

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Hang on,

No it’s not. I have no idea where you’re getting this from. Implementing a new default experience that gets makes features many of us use unavailable is incredibly unexpected. The fact that you think it’s completely ok is incredibly worrying.

By the way is this post even written by you in totality, Kevin?

Why? What about the features in the better version makes them subpar and not worth porting over?

What does this even mean? What about the previous UI was not modern? Why follow the annoying trend of making the desktop experience worse to align it with mobile? And long standing friction? What is that? No seriously, you literally just said it and left it at that. Friction between what?

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I also love how they’re taking away the one thing exclusive to trakt with that for no reason.

Like I checked. NONE of the competitors that I found had detailed history pages like Trakt.

And I’m sorry but I can’t call this lazy. It’s too deliberate.

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This design is inexcusably awful. It solves zero problems, and creates many new ones.

Kevin, or any other member of the Trakt team, please:

  1. Give us some indication that you are actually listening? I.e., say the following sentence: “We agree that (insert something specific) was an incorrect decision. It was our mistake. We will correct it.” As-is, I’m only seeing you trying to convince us that no mistakes were made - I’m sorry, but that does feel like gaslighting. Why would we provide detailed feedback if you’ve given no indication that you are willing to admit to a flaw?..
  2. Give an open questionnaire? You say that there are lots of people that like the new design - surely an open questionnaire, let’s say of forum users, will show this?.. I’m sorry, but it’s really hard to believe that people appreciate it. And relying on closed data like retention is not in any way an accurate measure of the success of the new design.
  3. Don’t remove the working, functional design?.. We paid for it, not for something new. We didn’t pay for the development of new features or designs. We paid for the old ones. Please don’t remove them?.. I understand that maintenance of legacy code is difficult. Well, it’s also necessary for retaining legacy users. That’s how maintenance works…
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That’s perfectly valid, I’m glad you and others find use in those features. I was going to say maybe my “never once in my life used” was exaggeration, but thinking back, I didn’t even use the schedule back when I joined in 2011 because it was already cluttered with shows that I had either recently started and was catching up on and therefore not yet interested in when new episodes were airing and just had a post-it stuck to my wall behind my computer monitor for which days the handful of currently airing shows I was interested in were releasing. Maybe I could customise it with hiding things and/or filters but tbh I’ve never looked into it because since moving on from the post-it note I’ve had a SeriesGuide widget on my phone’s homescreen filtered to just “favourite shows”.

In all honesty, I’ve never really used the Dashboard page on the site because very little of what’s on it is of personal relevance to me - I visit my main profile page to quickly check what I recently watched and glance at what/if I rated those items, I visit my History page for a deeper look and maybe filter it, I use the Progress page to check where the Plex scrobbler has left holes in my checkin history so I can manually fill the gaps in, and I’ve recently been using the Notes to keep note of which films I’ve seen in the cinema. I also use the search function frequently, and really like the statistics. I like looking up lists and filtering them to see which items I have or haven’t watched, but it’s always frustrated me how I can’t properly subscribe to a list, like, I know there’s a ‘Subscribe’ button to add someone else’s list items to my calendar but that’s not what I want, I want to add their list to my lists as a bookmark/subscribed item so that I can quickly get back to their list, especially if it’s one that is actively updated (so the Copy feature wouldn’t be suitable). I suppose I can ‘like’ a list and go to my profile>lists>reactions:personal lists but that feels more like a compromise workaround rather than the intention.

But yes, I agree with you that the new design is beyond awful, and I too will be sticking to the classic design for as long as I can.

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To be honest, that’s the most alarming part of all this is that they gotta know that developers and designers will also be using the site and will pick up on and pull apart any failure in design such as this. I’m not a developer and even I know that all the blank space I keep seeing is just no good and would never be approved by competant developers and designers.

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I need to filter and sort my lists. And I absolutely need a ten-star rating system. Seven is the second most used rating from me.

Filter:

Watched

Partially Watched

Not Watched

In Library

Partially In Library

Not In Library

Rated

Not Rated

Released

Not Released

No Release Date

Ended / Canceled

Currently Airing

Notes

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old.reddit.com is stil there, so there might be hope.

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