Will there be any black Friday sale?
Was just about to finally subscribe just to support, but $60 is a bit steep for me as I doubt I’ll make use out of anything except year in review 
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No plans for a Black Friday sale.
As a general response, please email support@trakt.tv since we need to look into your accounts specifically.
I’ve send an email to support 3 days ago with no feedback, what is the average response time?
We are in Thanksgiving holiday in the US, so response times will be delayed this week a bit.
At $85 Canadian per year this has unfortunately become a service that I need to cut. Pity there’s no Black Friday sales from what I’m gathering. Certainly a far cry from what Trakt used charge when I signed up 10 years ago or so.
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I‘m currently subscribed but cancelled my auto-renewal as I do in general with all my subscriptions, because I don’t want to be surprised by one I forgot and still would have to pay for.
I wrote an email to support about that and got told because auto-renewal was cancelled, it was considered as a new subscription with the new pricing which I find pretty sad to say the least.
I would understand that if my subscription had expired and I wanted to subscribe again but not while I‘m still subscribed.
Maybe you could reconsider your stance on cases like mine @justin
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That is very much against what was stated here. They said everyone would be grandfathered at their current prices and any issues with auto subscription would be addressed by support.
Hopefully it’s a simple miscommunication. Keep us posted.
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For me it didn’t sound like there’s anything that could be done about that
Here’s the message from support:
„ Thanks for reaching out! Unfortunately, since your automatic renewal was canceled, it would be considered a new vip subscription and isn’t eligible for the original pricing.“
That’s the response I got as well. I just don’t want to bug them as they must have a lot of work to do because of the holidays. Hopefully it gets resolved. I would like to keep supporting this great service.
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@Roeshimi I think they not able to give you the original price as that would mean they would have to give everyone that price, then it’s not fair to those who have their subscription on auto renew. That’s my thoughts anyway. I’m still sorry that you can’t get the original pricing.
I’m having trouble seeing the unfairness of giving someone the existing price, as long as their subscription hasn’t expired yet (or has just expired).
There is no functional difference to whether auto-renew was on or off, as long as they renew and stay subscribed on an ongoing basis.
From a customer retention / churn perspective, loss aversion is an effective tool. It is entirely possible that a customer paying the discounted rate is actually more valuable (on a lifetime basis) than if you can manage to get one year out of them at full price before they reconsider.
Not sure what direction Trakt wants to go, but for my part, I only barely use VIP features and wouldn’t miss them. I could do without Trakt completely, really. I’ve paid because I like the product, and paying money is a good way to encourage them to keep it going.
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How did you respond to their message? I mean at least to me it sounds like a final verdict. On my part, as I was so dumbfounded I just replied „Thank you“
Not allowing an ‘active’ VIP to renew at their original price because auto-subscription issues outright goes against everything Justin stated in this thread.
If this is truly the case, I will not be renewing VIP and will ditch the service. I refuse to support an app that lies or reverses positions, for financial gain.
Like Dave, I barely use any of the VIP features. I don’t need VIP, I just wanted to support the devs like most other VIPs. Reward loyal customers; even ‘big evil corps’ do it.
If new subscriptions are declining due to the price increase, reconsider the hike and its justification for the added value, rather than burdening existing members.
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As stated by Justin,
I really don’t think you need to cancel your VIP when it’s been explained. As Justin says maybe contact support directly for help?
I don’t quite understand why Trakt is making a difference between users having auto-renewal on or off.
To me they are basically saying:„This user has auto-renew on the whole year, so he will pay the old price“ vs.
„This user has an active subscription, but cancelled auto-renew, so we treat him as if he was a new user, should he try to re-enable auto-renew again, even before his sub expires“.
In my opinion, whether a user has auto-renew on or off only matters on one occasion: when the subscription is up for payment.
If the sub has expired, fine, treat the user as if he was new, but maybe allow a grace period of one or two weeks where he still has the chance to get the old price.
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it’s been mentioned many times by Justin already. If you update credit card, or renewel fails for some odd reason, you just need to contact trakt support via email and they will respect your grandfathered price plan.
Maybe I‘m missing something, but there does not seem to be a clear definition of what „active VIP“ exactly means
The way I see it, having the old price “locked” is an exclusive benefit for those who were actively keeping their auto-renewal option turned on. Writing to support would come in place in case something happens to the billing process (credit card expired, not enough funds and so on), so they can put you back on your old tariff.
If I’m understanding Michael, he did contact support and they denied his current rate because he did not have auto-renewal on.
Auto Renewal vs Manual Renewal should not factor into whether one’s rate is grandfathered. Some people simply have a preference to handle subs manually, whether it’s for better expense tracking or because they don’t like storing saved credit cards.
There’s enough existing members, that Trakt should address this programmatically on the renewal page.
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That’s exactly what happened. And I 100% agree on what you posted @atrs
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