Try clicking the … and see if you can get the log files and send them to us.
What’s weird is that it doesn’t seem to generate any logs.
I sent an email yesterday with them and all that was in it was
Username: Eddy555
My Device Information:
- samsung SM-S911B
- Android 14 (34)
- Trakt 1.8.3
Logs:
If I click copy logs, the clipboard is empty
I’m having issues with stuff I’ve watched on Netflix appearing on my profile.
I signed up for VIP earlier this week.
I watched WWE Raw in stages from the 6th and finished on the 8th Jan at around 5pm. It shows completed at 815pm.
After that, I watched Brooklyn Nine Nine, and WWE NXT which has not shown. WWE NXT appears but I added that manually.
The shows appear in my Netflix history
There was no auto sync on the 9th Jan either
@justin Here are the episodes still not syncing for me.
@justin My views from Max are still not being synced. Is there an issue with the service? I have relinked it but that made no difference.
I’m sure it’s been reported, but Hulu seems to be syncing in bulk at various intervals. I had a large amount of shows sync all at once a week or so after I signed in to Hulu for scrobbling. It used the dates of sync as the watch date rather than original release.
It happened again this week on Jan 5th. It synced a lot of shows all at once using the sync date as the watch date.
Thanks!
PS, I love Trakt. Thanks for all your hard work m it.
1 Like
I saw the log there is not so much
look here
[_YCSWebViewController performValidation:completionHandler:]_block_invoke: Credentials validation failed with message: Unable to log in to Apple TV+ with the provided information.
the built in browser in trakt doesn’t support security key
Apple sign in with a hardware security key is not currently supported. It’s still under investigation to see if that type of sign in flow can be supported.
Just to update the thread, Justin has fixed my issue of not seeing any services to sign in and scrobble from when I clicked the link. Thanks for the excellent support.
@JBaby_9783 Thanks for the screenshot, that helps! I looked into it, and the data we’re getting back from Younify has incorrect TMDB IDs for those 4 episodes, which is why Trakt isn’t syncing them over. I sent this over to them to investigate more.
@durmonator Thanks for the screenshot. Those 2 episodes are not in the data I’m seeing from Netflix. I sent the info over to Younify to investigate. My guess is they failed to match the episodes with the associated TMDB episode for some reason.
Thank you! I’m about to watch episode 8. I’ll let you know if it doesn’t sync.
@durmonator can you send a more complete screenshot that displays the items before and after these 2 items? And also have it include your profile name too if possible. Basically a full screenshot of the Netflix history page.
@justin I have trouble using the sync feature. It works with Netflix, but not with Max and Amazon Prime. According to Trakt all 3 services are syncing without error but watched content on Max and Amazon Prime is not synced with Trakt.
I reconnected Max but that made no difference. I made sure that I watched content after setting up the sync, choosing to sync only new data.
Here is a screenshot from Trakt, showing Netflix is syncing:
And here is a screenshot from Prime Video showing 3 episodes I watched on Jan 10th, but weren’t synced:
HBO Max unfortunately doesn’t have a history feature, so I can’t provide a screenshot for that.
Can you, or anyone else help me? I know this is a beta feature, but I’m just trying to be helpful.
Younify is looking into a solution for this, but a fix is probably months away. It will be complex to adjust the site based on region, while still making sure to capture accurate watched history.
That is the best we can do to try and match the ratings. Having an option to disable ratings sync sounds like a good idea though.
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Is Netflix not syncing at the moment? Watched 2 different shows and neither have synced!
Shows synced on the Trakt page but nothing in the data syncs!
I tried disconnecting and reconnecting just in case but still the same
I have a rating for Dan Da Dan which keeps reimporting itself from Netflix but not appearing in the data sync grid to be able to undo it (and keep it undone)
I’ve undone the import which initially imported it, I have removed and re-added my Netflix account ignoring all pre-existing data and have manually removed the rating from the show.
Without fail the next sync for Netflix brings this rating back, it’s kinda driving me insane as I deliberately don’t rate anything on Trakt.
As a side note I’ve also removed the rating on Netflix and it’s still being pulled through, but iirc it was mentioned above that’s expected from Younify (it’s silly imo, but it is what it is)